How do I place an order?
Ordering through our website is really simple; once you’ve paid for your order you can upload your artwork directly online. Just follow the steps below to get started:
How do you take payment?
We take payments online via our website as part of the checkout process.
Card payments are securely processed by our payment gateway, Stripe.
Card details are not handled by our server, and cannot be stored by us. Both our website and any information transmitted between your web browser and Stripe uses modern security and cryptography (TLS 1.2+) to protect your details and payment information.
How do I send my artwork?
Once you have paid for your order you will be able to upload your artwork at checkout or in the ‘File Upload’ area of the website. This is our preferred method or via email if the file size is under 10MB.
What are your accepted file formats?
PDF or JPG/JPEG (recommended high-resolution). If your software doesn't allow you to publish or export to PDF, here is a link to a website that can convert most files into a PDF online and it is FREE!
What's your turnaround time?
Each product has a different turnaround time which is specified within the product details in full working days. Our working days for print are Monday – Friday excluding bank holidays. Our turnaround time begins when order details, payment and artwork are confirmed ok for printing and received. Any job sent after 3.00pm on a working day will usually be processed on the next working day, so if you placed an order at 2.30pm on a Monday for a 3 day turnaround job expect delivery or it to be ready for collection before the end of business on the following Friday. Turnaround time can be affected by artwork and payment related issues, for which we cannot be held responsible.
What are the cut off times?
Our cut off time for placing orders is 3.00pm every working day (Monday to Friday). Orders placed after this time will be processed as quickly as possible but may roll-over to the next working day for processing.
Do you offer an express service?
Yes we do on certain products:
Can I make changes to my order once it's been sent and confirmed?
Due to the quick turnarounds that we offer, we are unable to make any changes to the artwork, or the order itself, once your artwork has been approved and confirmed so please bear this in mind and check your artwork and order details very carefully. If your order hasn’t yet been approved and you need to make a change, don’t worry! We should be able to cancel your order so that you can place a new one with the amended info.
Why are some products VAT payable and others not?
Horders are not the ones who decide if VAT is payable on your printed products, we are just the unpaid tax collectors, HM Revenue & Customs decide.
All our prices exclude VAT unless otherwise stated. Please note that certain printed items are zero rated for VAT, these include order of service sheets certain types of flyers, leaflets, brochures, booklets, and books, .
Most Flyers and Leaflets will be free from VAT; but there are some exceptions.
In general booklets, brochures and pamphlets are zero rated, but there's lots more complexity; laminating, finishing size, numbers printed and much more have a bearing.
For full details see HM Revenue & Customs notice: VAT notice
How much is delivery?
Delivery is included in the price shown (mainland UK, excluding Highland and Islands) on most of our smaller printed products on our website. Because of the bulky / weightiness of our larger display products, there is a small charge for delivery which is added at the checkout or you can collect free from store.
Do you offer artwork and design?
Yes, we do but our main focus is on printing. If you require simple, affordable artwork and design or file assist on your own artwork, which might need re-working to comply to our artwork requirements for printing, then we can usually help. But we don’t really offer a full logo graphic design or corporate branding service at this time. We suggest you seek the services of a graphic designer.
What is bleed and why do I need it?
Bleed is the extra space around the outside of your document that will be cut off during production. It is an essential requirement in printing. The print bleed can be created as you set up your file. Find the bleed option in your document setup and create at least a 3mm bleed over the document edges. Or you can create your file 3mm larger on all sides. if you are designing an A5 (148.5x210mm) document set your page size to be 154.5x216mm. Ink that prints beyond the trim edge of the page will be cut off. Supplying your job without bleed may result in white lines when we trim it. Don’t forget we will also need a minimum of a 3mm safe zone (or ideally 5mm) from the cutting edge. For further information on this please see our safe zone Q&A.
What is the safe zone I here you ask?
The safe zone is the area inside the trim line of your print job that shouldn't contain anything important such as text, images or logos. If you stick to the rules and use a safe zone, you can rest assured that your important information won't be affected in the trimming process. The safe zone should be least 3mm (ideally 5mm) from the trimmed edge of your artwork. This will give your job a more professional appearance.
For booklets, we recommend a 5mm (ideally 10mm) safe zone for a better finish.
I can't add bleed to my file what can you do?
That’s ok we can add it for you. Just supply your PDF artwork with a 8mm safe zone on all sides and we can re-size it to include a 3mm bleed and once trimmed to size you will end up with an approximate 5mm safe zone.